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ORDER: Questions & Answers

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1. Search for ready-made market research
2. Order of ready-made market research
3. Customized market research
4. Delivery prices
5. Conclusion of contract
6. Order payment
7. Order delivery
8. Right of return and exchange
9. Data protection

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1. Search for ready-made market research

In order to search for particular market research in Ukraine or Russia click on corresponding branch/group in the list of branches shown in the segments "Home" and "Market Reports".

The search for a particular market research can also be accomplished by way of entering key words of the market you are interested in into the "Search" field.

Should the market research be absent from the database, an individual order can be commissioned (see "Customized Order").

2. Order of ready-made market research

All orders for ready-made market research indicated in the portal Market-research-ukraine.com are performed through UkrConsult GmbH.

If you are a first-time client, please review "General Terms and Conditions" of the portal Market-research-ukraine.com prior to placing your order.

Our clients can place order of ready-made market research...

- via internet (by E-Mail)
- by fax
- by letter

Order via the internet
To place an order of ready-made market research via internet, please sign in and enter the name and number of the study into the form. Make sure that contact information entered is correct paying particular attention to Company's name, postal address and E-mail. Market-research-ukraine.com will send an order confirmation to the indicated address.

Order by fax/letter
To place an order of ready-made market research by fax or by letter, please fill in the order form (see "Order Form" attached to each market study) and send it to Market-research-ukraine.com.

For orders by fax:

For orders by letter:

+49 (0) 2226 157 601

c/o Büro WBU
Technologiepark
Am Blümlingspfad 50
D-53359 Rheinbach
Germany

Order confirmation will be sent by Market-research-ukraine.com to your E-Mail indicated in order form.

Possible formats
While ordering market research you can select one of the following formats:

- Pdf version (sent by E-Mail)
- CD version (delivered by regular mail)
- hard copy (delivered by regular mail).

3. Customized market research

The order of individual market research in Ukraine or Russia is performed through UkrConsult GmbH.

If you are a first-time client, please review "General Terms and Conditions" of the portal Market-research-ukraine.com prior to placing your order.

Order via Internet
To place an order of individual market research via Internet click on "Customized Order", sign in and briefly outline the purpose of intended order. Send your request to Market-research-ukraine.com. We will promptly process your request and draft an offer matching your needs.

Order by fax/letter
To place an order of customized market research by fax or letter, please describe the subject and purpose of the intended order and send it to Market-research-ukraine.com. We will promptly process your request and draft a non-binding offer.

A non-binding offer is drafted free of charge by Market-research-ukraine.com.

4. Delivery prices

Net price
The prices of the studies and other services offered by Market-research-ukraine.com are quoted net.

Currency
Orders for studies and other services placed from an EU country shall be paid for in EURO. Clients placing orders from other countries are also required to pay in EURO (as per the current daily exchange rate). If paying by credit card, the client's bank will convert payments made in his country's currency as per the current daily exchange rate.

Taxes - ID number
Orders placed with Market-research-ukraine.com in Germany shall be invoiced at the net price plus legal taxes. For subsequent tax refund the sales tax ID number shall be shown on the invoice. A net price for orders placed from other EU countries will be charged, if the customer indicates his ID number. No sales tax is charged on orders placed with Market-research-ukraine.com from non-EU countries.

Delivery costs
Market-research-ukraine.com will cover the costs of delivering the market studies ordered by the client.

Please be advised that Market-research-ukraine.com requests all clients abroad to note that financial transactions involving parties placing orders from abroad must be regulated in accordance with the financial laws of the country in which the order is placed.

5. Conclusion of contract

A purchase contract of a market study shall be deemed to have been concluded between Market-research-ukraine.com and the client when...

A. the client sends an electronic order or confirmation thereof to Market-research-ukraine.com via the internet

B. the client sends an order to Market-research-ukraine.com by letter or fax using the order form

C. Market-research-ukraine.com accepts the order and confirms its acceptance thereof in writing (e-mail, fax or letter).

Contracts relating to customized market research shall only come into force once the content of the research has been agreed upon with the client and the client has sent a separate confirmation thereof.

6. Order payment

Payment by first-time clients
Market-research-ukraine.com reserves the right to ask clients placing their first orders to effect payment in advance. The client shall receive the corresponding invoice by e-mail, fax or post. In such cases, the studies ordered will only be delivered after payment is received.

Orders placed in Germany (regular clients)
Orders placed by regular clients in Germany may be delivered against invoice; the client shall settle the invoice within 10 (ten) days without any deductions. In the event of default on payment, Market-research-ukraine.com is entitled to charge default interest at a rate of 7.0% p.a.

Orders placed outside Germany (regular clients)
Orders placed by regular clients outside Germany may be delivered against invoice; the client shall settle the invoice within 12 days without any deductions. In the event of default on payment, Market-research-ukraine.com is entitled to charge default interest at a rate of 7.0% p.a. Studies charged in US dollars will be invoiced in US dollars (as per the current daily exchange rate).

7. Order delivery

Delivery address
If not specified otherwise, Market-research-ukraine.com will deliver the study ordered to the e-mail address provided by the client in pdf format. Other possible formats for the delivery of market studies are listed in the descriptions of the respective studies (incl. CD or hard copy). In such cases, the market studies will be delivered to the address in Germany and abroad provided by the client by national or international registered post (with receipt).

Transfer of risk
The risk associated with the postal delivery of studies shall pass to the client as soon as Market-research-ukraine.com has placed the products ordered into the hands of the post office and the post office has confirmed its receipt thereof.

Incorrect or damaged deliveries
The client shall immediately notify Market-research-ukraine.com by e-mail, fax or post upon the receipt of damaged studies or studies which were not ordered; this notification must include an exact description of the study, the nature of the error and the invoice number. If the complaint is justified, the study will be replaced immediately.

Retention of title
Studies ordered by and sent to the client shall remain the property of Market-research-ukraine.com or its cooperative partners until the client has paid for them in full.

8. Right of return, exchange and withdrawal

Client's return and exchange rights
Right of return
Studies delivered to the client by e-mail (pdf format), on CD (pdf format) or as hard copy may in principle not be returned unless the client and Market-research-ukraine.com agree otherwise in writing.

Right of exchange
If a study delivered on CD (PDF format) or as hard copy is damaged during postal delivery, the client shall be entitled to exchange the defective product for another product in the format originally ordered. This exchange must be requested in writing (e-mail, letter or fax). We would appreciate if the customer states the reason for exchange. Market-research-ukraine.com will bear the costs of replacing the study.

Market-research-ukraine.com's rights of withdrawal
If there is reason to suspect that a certain client may not fulfil his contractual obligations, e.g. based on experience gained with previous purchases, Market-research-ukraine.com shall be entitled to withdraw from any contract concluded with this client. Market-research-ukraine.com shall also be entitled to withdraw from the contract in the event of misapprehensions caused by spelling, print or mathematical errors on Market-research-ukraine.com's website. In such cases, Market-research-ukraine.com shall waive the contract in writing.

9. Data protection

We herewith assure the client that his contact data and other information will be used solely for the purpose of sending him the market study ordered. Market-research-ukraine.com treats all client data in the strictest confidence and under no circumstances passes them to any third party. Should it be necessary to disclose certain data to third parties for the purpose of individual market research, this will be agreed upon with the client in writing.

Should the client have any additional questions related to individually ordered market studies and researches in Ukraine and Russia, experts of Market-research-ukraine.com will willingly answer them

On the phone: +49 (0)2226 157 600

by fax: +49 (0)2226 157 601

by E-Mail: info@beratung-ukraine.de

by mail: c/o Büro WBU
Technologiepark
Am Blümlingspfad 50
D-53359 Rheinbach
Germany